Customer Support Technology
Achieving Customer Satisfaction With The Right Software
Drive Forward Towards Better Functionality and Productivity
In today’s competitive marketplace it is vital that your customer’s concerns are heard, understood, and quickly answered to ensure customer satisfaction. Conversations can occur across social media, help desk, and email, which can make managing customer relationships a challenge for your staff.
We team up with leading platforms from Intercom, ZOHO and Microsoft Dynamics to skillfully manage the entire customer service experience. Put your customers first by providing the right level of engagement that results in a positive experience for all.
RETAIN LOYAL CUSTOMERS AND INCREASE REPEAT BUSINESS
We incorporate technology to improve communication to close cases faster and deliver customer support across digital channels, including messaging, chat, and social.
Digitize the Collection Process with Devices for the Office or Field
We team up with leading platforms to manage the entire customer service experience so that your customer service concerns are addressed across channels with ease. We incorporate messaging, chat and social technology to improve communication, allowing your business to close support cases faster.
Help Desk for Service Requests
We tailor the right help desk platform to manage your customer service activities. Our solutions reduce your workload in tracking submitted customer inquiries, questions, and complaints. Deliver great service by assuring every conversation is accounted for and resolved.
We introduce chatbot technology to address questions, provide answers, and automatically direct customers appropriately to the right level of help. Live Chat automation can improve the level of service customers expect with full transference to human agents to ensure each customer receives what is needed.
Conversations Across Social Media
It is vital today to monitor what customers are saying about their experiences with your brand on social media. We offer applications to manage all social media communication through one platform with improved attentiveness and responsiveness.
On-line Engagement Reviews
Improve the perception and reputation of your company brand by monitoring reviews on review platforms. With ORM tools, you can monitor ratings and submitted comments about your business, and respond appropriately.
FOSTERING THE POWER TO COMMUNICATE
(AI)-powered to communicate naturally with the understanding of the sentiment of the conversation.
Ability to greet, know the caller’s history, and interpret the right response based on the caller’s knowledge.
Inform callers by communicating important critical information, reminders or updates.
An AI-powered bot can continuously improve accuracy and predictability based on past interactions.
Live Staff Integration
At any time during the call, bots can shift all relevant information to an available live agent.
Provides relevant analytics and reporting to help manage your customer service based on relevant KPIs.
Learn more about our Our Solutions For Your Business
Connect With Our Team
For more information, please email us or select a convenient time to schedule a consultation.
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